FAQ

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Please track your order at our Tracking page.

Shipping methods:Air, Sea and Land transportation, most of which are mainly Air transportation

Shipping fee:Free Shipping Worldwide.

We use reputable couriers like UPS, and DHL,FedEx,TNT,YunExpress,EMS. all items will be tracked for your peace of mind.

Please make sure you tracked your order from ourTracking page.Or contact us at Email: bella.bvlight@gmail.com

Yes, we provide free shipping to the vast majority of locations worldwide. For other remote areas, there may be a nominal shipping fee based on actual costs. For more details, please consult our customer service representatives.

Please check our return/refund/exchange policy here.

Before the shipment of the product, you can contact our customer service personnel for exchanges or replacements. However, once the product has been shipped, we currently do not support exchanges. If you receive the product and need to initiate an exchange, please reach out to our customer service team for assistance. However, please understand that you will be responsible for the return shipping fees.

The warranty period is one year. Within this one-year timeframe, if any non-human-induced quality issues occur, you can initiate a return or replacement.